Q: Why is 2-Step Verification (2SV) necessary?
A: With cyber-threats becoming increasingly sophisticated, the use of passwords alone have grown vulnerable to these threats. 2SV provides a stronger, and more secure, authentication method to further protect you, your data, and your funds from cyber attacks.
Q: How does 2-Step Verification work?
A: During the login process, a verification code is generated and delivered to your registered mobile phone number or email address. You will then have to retrieve the code and enter it before access is granted to your online banking account. These codes are valid only for a single use and a limited time.
Q: What changes to my online banking experience can I expect?
A: For security purposes, once 2SV is made available in the platform, memorized or saved logins will not carry over. You will have to enter your Login ID and PAC manually in order to access online banking. From there you will be able to memorize or save your login information again. Touch ID/Biometrics and Quickview settings will also not carry over, but once you log in you can re-enable those features.
Q: Is 2SV registration mandatory for all Members?
A: We will provide a grace period where Members can choose to continue to access online banking without first registering for 2SV. After the grace period, all Members must be registered for 2SV before accessing online banking.
Q: How do I register for 2SV?
A: Once the feature is launched, you will automatically be taken to an enrollment page after logging into your online banking. From there, you can select to register either a phone number or email address that you can use to receive and retrieve notifications and verification codes.
Q: Can I register for 2SV under multiple notification channels?
A: Yes, although during enrollment you can register only one, either a mobile phone number or email address, to receive the initial notification, you can add the other notification channel under your Profile & Settings page once logged into online banking.
Q: Can I register more than one mobile phone number or email address?
A: Registration is limited to a single mobile phone number and a single email registration.
Q: If I have a mobile phone number and email address registered, will a verification code be sent to both?
A: No. If you have both notification channels registered, you are presented with a selection page where you must choose which channel will receive the notification for that particular login.
Q: How many attempts do I get to validate a verification code?
A: During the 2SV process of a login attempt, the maximum attempts to validate a verification code is three. If you are unable to validate the verification code after three attempts, the system will automatically lock you out.
Q: What happens if I have exhausted my maximum number of attempts to validate a verification code, and I am locked out?
A: If you are locked out because you were unable to validate a verification code during the 2SV process of a login attempt, please contact us to unlock your account.
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